Returns & Exchanges

At Nestle Coffee Shop, we strive for complete satisfaction with every brew. Due to the perishable nature of our products, we offer returns or replacements on items that arrive damaged or incorrect within 14 days of delivery.

1

Contact Support

Reach out to our customer service team with your order number and a photo of the product if it arrived damaged or defective.

2

Verification Process

Our quality assurance team will review your request within 48 hours to ensure it meets our food safety and return eligibility criteria.

3

Shipment or Disposal

Depending on the item, we will provide a prepaid shipping label for returns or instruct you on how to safely dispose of the product.

4

Refund or Replacement

Once approved, we will either ship a fresh replacement of your favorite blend or issue a full refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing